Frequently Asked Questions (FAQ)

 

1. What payment methods do you accept?

We offer multiple payment options for your convenience:
💳 Online Payments: Debit/Credit Cards, UPI, Net Banking, Wallets, and more (powered by Razorpay).
💵 Cash on Delivery (COD): Available for FREE with no extra charges!

2. How long will it take to receive my order?

📦 Orders are typically delivered within 5-7 business days. Delivery times may vary based on your location and any unforeseen delays. Enjoy fast shipping across India!

3. Do you ship nationwide?

🌏 Yes, we provide nationwide delivery to all major cities and towns in India. Shop online from anywhere in India and get your favorite products delivered to your doorstep.

4. Is Cash on Delivery (COD) available for all orders?

💵 COD is available for most orders and is completely FREE! Experience hassle-free shopping with our trusted cash on delivery service in India.

5. How can I track my order?

🕵️‍♂️ Once your order is shipped, you’ll receive a tracking link via email or SMS. Use this link to track your shipment and enjoy real-time updates on your delivery status.

6. Can I cancel my order?

❌ You can cancel your order if it hasn’t been shipped yet. Contact us at [insert contact email/phone] with your order details to request a cancellation. We strive to make online shopping easy and flexible.

7. What is your return/exchange policy?

🔄 We accept returns/exchanges for defective or damaged products within 7 days of delivery. Shop confidently with our hassle-free return and exchange policy.

8. What if my product is damaged during delivery?

📸 If your product arrives damaged, notify us within 24 hours of delivery. Send clear pictures of the damage along with your order details to [insert contact email/phone], and we’ll resolve the issue promptly. Your satisfaction is our priority.

9. How do I contact customer support?

📞 You can reach us via:

  • Email: [Insert Email Address]
  • Phone/WhatsApp: [Insert Contact Number]
    Our customer care team is available to assist you with queries about shipping, returns, payments, and product details.

10. Do you offer customization options?

🎨 Some of our products can be customized to meet your needs. Contact us for personalized product details or inquiries.

11. Do you offer gift wrapping?

🎁 Yes, we offer gift wrapping services for select products. Make your purchase extra special for loved ones. Choose this option at checkout or contact us for details.

12. Are your products covered by a warranty?

🛡️ Warranty details vary by product. Check the product description or contact us for specific information about product warranties.

13. Can I change my delivery address after placing an order?

📍 If your order hasn’t been shipped, we can update your delivery address. Contact us as soon as possible with your new address details.

14. Are there any additional charges for COD?

💵 No, there are absolutely no additional charges for Cash on Delivery. It’s a completely free service for our valued customers.

15. Do you have a refund policy?

💸 Yes, we offer a simple refund process for canceled or returned orders. For COD orders, refunds will be credited to your bank account after we receive your details.

Why Shop at Kiroji?

🛍️ Discover innovative gadgets, home decor, and DIY solutions tailored to solve everyday problems. Enjoy a seamless shopping experience with free COD, nationwide delivery, and premium customer support.

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