Refund Policy
Kiroji Customer Support Policies
📦 Defective or Damaged Products
If your order arrives faulty or damaged, we’re here to make it right!
- Contact us within 7 days of delivery with clear images of the product.
- We’ll gladly provide a replacement order or issue a full refund—your choice!
🚚 Items Lost in Transit
We work hard to ensure timely delivery across India. However, unforeseen delays can occasionally occur.
- If your order exceeds our shipping timeline by 10 business days, contact us, and we’ll resolve the issue promptly.
- Choose between a replacement order or a full refund—your satisfaction is our priority!
🔄 Returns Policy
We currently do not accept returns for refunds.
- Our guarantee covers defective products, damaged items, and orders lost in transit.
- This policy helps us keep offering free nationwide shipping on all orders. We appreciate your understanding!
📬 Lost or Stolen Packages
Kiroji cannot be held responsible for packages confirmed as delivered to the address provided at checkout.
- Upon request, we’ll provide delivery confirmation, tracking details, and shipping carrier information for you to investigate further.
If you have any questions or concerns, feel free to reach out at support@kiroji.com. We’re always here to help! 😊